👥 User Management Overview
Masetra’s user management system provides comprehensive control over user access, roles, and permissions to ensure data security and regulatory compliance while enabling efficient collaboration.
🚀 User Administration
Adding New Users
- Navigate to Administration → Users
- Click “Add User” button
- Enter user details:
- Full Name: User’s complete name
- Email: Primary email address
- Username: System login name
- Department: Organizational department
- Job Title: Position within organization
- Assign initial Role and Permissions
- Click “Send Invitation” to email setup instructions
User Profile Management
Users can update their own profiles:
- Personal Information: Name, contact details
- Preferences: Language, timezone, notification settings
- Security: Password changes, two-factor authentication
- Profile Picture: Personal identification image
Bulk User Operations
- Import Users: CSV file upload for multiple users
- Export User List: Generate user reports
- Bulk Role Assignment: Update multiple users simultaneously
- Mass Communication: Send announcements to user groups
🎯 Roles and Permissions
Default Roles
Administrator
Permissions: Full system access
- User management
- System configuration
- All module access
- Reporting and analytics
- Audit trail access
Quality Manager
Permissions: Quality system oversight
- Deviation and CAPA approval
- Audit management
- Report generation
- Training oversight
Department Head
Permissions: Department-level management
- Department deviation review
- Team member management
- Department reporting
- Resource allocation
Quality Assurance Specialist
Permissions: QA process execution
- Deviation investigation
- CAPA implementation
- Document review
- Audit participation
Standard User
Permissions: Basic operational access
- Deviation reporting
- CAPA participation
- Document access
- Training completion
Viewer
Permissions: Read-only access
- View reports
- Access documentation
- Monitor dashboards
Custom Roles
Create custom roles for specific organizational needs:
- Navigate to Administration → Roles
- Click “Create Custom Role”
- Define role name and description
- Select specific permissions from each module
- Assign users to the custom role
🔐 Security Features
Authentication
- Multi-Factor Authentication (MFA): Optional or required
- Single Sign-On (SSO): Integration with corporate systems
- Password Policies: Complexity and expiration requirements
- Session Management: Timeout and concurrent session control
Authorization
- Role-Based Access Control (RBAC): Granular permission management
- Attribute-Based Access Control: Context-aware permissions
- Dynamic Permissions: Real-time access adjustments
- Audit Logging: Comprehensive access tracking
Data Protection
- Encryption: Data at rest and in transit
- Privacy Controls: GDPR and data protection compliance
- Access Logging: Detailed audit trails
- Data Retention: Automated archive policies
📊 User Activity Monitoring
Activity Dashboard
- Login Statistics: Successful and failed login attempts
- System Usage: Module access patterns
- Performance Metrics: Response times and usage
- Security Alerts: Suspicious activity notifications
Audit Trail
Comprehensive logging of all user activities:
- Login/Logout Events: Authentication tracking
- Data Access: Record viewing and modification
- Configuration Changes: System setting modifications
- Approval Actions: Workflow decision tracking
Reporting
- User Activity Reports: Detailed usage analytics
- Security Incident Reports: Security event summaries
- Compliance Reports: Regulatory requirement tracking
- Performance Reports: System efficiency metrics
⚙️ Configuration Options
User Settings
- Account Expiration: Automatic account deactivation
- Password Requirements: Complexity and change policies
- Session Timeout: Inactivity logout settings
- Notification Preferences: Email and SMS settings
Role Configuration
- Permission Templates: Pre-defined permission sets
- Role Hierarchies: Inheritance and escalation rules
- Approval Workflows: Custom approval chains
- Access Schedules: Time-based access restrictions
Integration Settings
- LDAP/Active Directory: Corporate directory integration
- SAML Authentication: Enterprise SSO support
- API Access: Programmatic user management
- Third-Party Integration: External system synchronization
📱 Mobile and Remote Access
Mobile App Access
- Native Applications: iOS and Android support
- Offline Capabilities: Limited functionality without internet
- Push Notifications: Real-time alerts and updates
- Biometric Authentication: Fingerprint and face recognition
Remote Work Support
- VPN Integration: Secure remote access
- Cloud Deployment: Hosted solution availability
- Bandwidth Optimization: Efficient data transfer
- Device Management: Multi-device access control
🤝 User Communication
Notification System
- Email Notifications: Automated email alerts
- SMS Alerts: Critical notification delivery
- In-App Messages: Real-time system messages
- Announcement Board: Organization-wide communications
Collaboration Features
- User Messaging: Direct communication between users
- Comment Threads: Discussion on specific records
- @Mentions: User notification in comments
- File Sharing: Secure document exchange
🔒 Compliance and Regulatory Features
Regulatory Compliance
- 21 CFR Part 11: Electronic signature and record compliance
- GDPR: Data protection and privacy requirements
- ISO Standards: International quality management compliance
- Local Regulations: Uganda and East Africa compliance
Audit Requirements
- Electronic Signatures: Secure approval tracking
- Immutable Logs: Non-modifiable audit trails
- Data Integrity: Record authenticity verification
- Retention Policies: Automated compliance management
📞 Support
For questions about user management, contact info@masetra.com or call +256-760-927180.
Last updated: July 30, 2025